Orders & tracking
Check order status, tracking links and order history from your account.
Customer support
How can we help?
Find answers about orders, delivery, returns and warranty, or contact our Queensland team directly.
Help topics
Find what you need
Pick a topic to get started.
Shipping & delivery
Dispatch times, delivery areas and how shipping is calculated.
Returns & refunds
How to request a return, exchange or refund.
Warranty & faults
Products are covered by manufacturer warranty; terms vary by brand and model. [Confirm warranty handling.]
Product advice
Not sure which dock, monitor or laptop fits your setup? Ask our team.
Invoices & accounts
Find order confirmations and invoices, or update your account details.
Warranty & faults
Logging a warranty or fault claim
Follow these steps so we can resolve your issue quickly.
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01
Gather your details
Have your order number, the product serial number and a short description of the fault ready.
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02
Contact our team
Send the details through our contact form or by email, with photos if relevant.
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03
We assess the issue
We'll troubleshoot with you and confirm whether the fault is covered.
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04
Resolution
Depending on the case we'll arrange repair, replacement or a manufacturer claim.
FAQ
Support questions
Where is my order?
Once your order ships you'll receive an email with a tracking link. You can also see your order status by logging into your account.
How do I get an invoice for my accounts team?
Your order confirmation email includes your order details. If you need a formal tax invoice, contact us with your order number.
Is my product under warranty?
Products are covered by manufacturer warranty. Warranty length varies by brand and model — check the product page or ask us. [Confirm warranty details per product.]
Can you help configure or set up devices?
Ask our team about configuration and deployment options for your order. [Confirm which setup services are offered.]
How do I change or cancel an order?
Contact us as soon as possible with your order number. If the order hasn't been dispatched we'll do our best to update it.
We're here to help
Still need a hand?
Get in touch and a member of our Queensland team will help.