Change of mind
Unused items in original, unopened packaging may be returned within [confirm number of days] of delivery. [Confirm change-of-mind terms and any restocking fee.]
Returns & refunds
Simple, fair returns
If something isn't right, we'll help you sort it out. This guide explains how to request a return; our formal Refund policy applies, and your rights under the Australian Consumer Law are not affected.
- Easy return requests
- Faulty items covered
- Refunds to original payment
- Local support team
Return options
Which situation fits?
Faulty or damaged
If an item arrives faulty or damaged, contact us within [confirm number of days] with your order number and photos.
Wrong item received
Received something you didn't order? Let us know and we'll arrange the correct item.
Refund timing
Approved refunds are returned to your original payment method within [confirm number of business days].
Items we can't accept
[Confirm exclusions, e.g. opened software, consumables or custom-configured devices.]
Warranty claims
Faults after the return period are handled under manufacturer warranty.
How to return
Requesting a return
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01
Contact us
Send your order number, the item and the reason for return through our contact form.
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02
Get a return authorisation
We'll confirm eligibility and send return instructions. Please don't send items back without approval.
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03
Pack & send
Pack the item securely, ideally in its original packaging, with all accessories.
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04
Inspection & outcome
Once received and inspected, we'll process your refund, exchange or repair.
FAQ
Returns questions
Need help with a return?
Contact us with your order number and we'll guide you through it.
Who pays for return shipping?
[Confirm who covers return shipping for change-of-mind and faulty items.]
Can I exchange an item instead?
Yes, where stock is available. Mention the replacement you'd like when you contact us.
How long does a refund take?
Once your return is approved and received, refunds are processed to the original payment method. [Confirm timeframe.]
What about faulty products?
Faulty products are covered by the Australian Consumer Law and manufacturer warranty. Contact us and we'll help you with the next step.
Returns help
Need to start a return?
Send us your order number and we'll take it from there.